FAQ

Ordering & Paying

Who is Mollie?
Mollie is our payment partner. When you order products from us, the payment is handled via Mollie. After you order you will be redirected to the Mollie website, where you make the payment and we will then receive the money from Mollie.
What are the shipping costs?
With us, the shipping costs are always (!) included in the sales price. Therefore, there are never any additional costs: the price is the price!
Why can't I pay with credit card or Paypal?
Credit card and Paypal are very expensive. By only allowing iDeal and direct debit payments, we can keep costs low, so you get a better price for your products!
From which countries can I order?
For the time being, we can only deliver in the Netherlands. We are working hard to be able to deliver in Flanders soon, this should be possible within six months.
What payment methods can I use?
As Mezzogiorno you can pay now or later. When you pay immediately you get a small discount and you pay using iDeal. If you pay later, this will be done via direct debit, for which you must first issue a mandate through a one cent payment with iDeal.
Do I have to pay in advance or can I pay later?
At Mezzogiorno you can pay now or later. When you pay immediately you get a small discount and you pay using iDeal. If you pay later, this will be done via direct debit, for which you must first issue a mandate through a one cent payment with iDeal.

Delivery

Can I change delivery address?
You can change your delivery address until the pallet is in the Netherlands. Please contact us via one of our contact options.
Who will deliver my products?
We work together with PostNL, they will deliver your products to your home.
What are the delivery times?
With your PostNL track & trace code you can see what time your products will be delivered.
What happens if I am not at home when my products are delivered?
Then we come back the next day to try again. You can also have your products delivered to another address or PostNL point using the PostNL track & trace code.
Why do I have to wait for my products to be shipped?
At Mezzogiorno we order a pallet together. In 'my account' you can find how many orders still need to be made before your products come to the Netherlands. We only order from the farmer when the entire pallet is fully sold. So it all depends on how long it takes for the pallet to fill up. If it takes a really long time, we look at possibilities to speed up the process.
Will all my ordered products arrive at the same time?
That depends on whether your products are on the same pallet. All pallets arrive in the Netherlands at a different time, after which we send the products directly to you. If your products are on different pallets, they will be delivered at different times.
How long does it take to before I receive my products?
At Mezzogiorno we order a pallet together. In 'my account' you can find how many orders still need to be made before your products come to the Netherlands. We only order from the farmer when the entire pallet is fully sold. So it all depends on how long it takes for the pallet to fill up. If it takes a really long time, we look at possibilities to speed up the process.
Where do I find my Track & Trace code
When we send the products to your home, you will receive a track & trace code in your email. Furthermore, you can find the track & trace code in the order in your Mezzogiorno account

Quality

What does acidity level in olive oil signify?
Acidity level in olive oil is a measure of the amount of free fatty acids (FFAs) present in the oil. It is expressed as a percentage of oleic acid, the main fatty acid found in olive oil. A lower acidity level indicates that the oil is of higher quality and has been extracted from fresh, ripe olives using proper processing techniques. Extra virgin olive oil has an acidity level of less than 0.8%, but the lower, the better. A higher acidity level can indicate that the oil has been made from overripe or damaged olives, was not stored properly, or has been adulterated with other oils. High acidity can also result in a rancid taste and an unpleasant smell.
What is durum wheat?
Durum wheat is a type of wheat that is primarily used to make pasta. It is characterized by its high protein and gluten content, which gives pasta its firm texture when cooked. Durum wheat is also known for its yellowish color and its ability to hold its shape when cooked.
What is DOC, DOCG or IGT?
IGT, DOC, and DOCG are wine classifications used in Italy: IGT (Indicazione Geografica Tipica) refers to a wine made in a specific region that does not meet the strict criteria for the higher DOC (Denominazione di Origine Controllata) or DOCG (Denominazione di Origine Controllata e Garantita) designations. DOC (Denominazione di Origine Controllata) is a controlled designation of origin that indicates that a wine meets certain quality and production standards and originates from a specific region in Italy. DOCG (Denominazione di Origine Controllata e Garantita) is the highest classification in Italy, indicating that a wine meets even stricter standards than DOC wines and has been subjected to government testing and tasting. This does not mean that a IGT (or no denomination) wine is by definition less than a DOC or DOCG. IGT wines are often creative and different. DOC and DOCG follow strict rules and guidelines in terms of which grapes you can use and how to blend.
What is DOP or IGP?
DOP (Denominazione di Origine Protetta) and IGP (Indicazione Geografica Protetta) are quality labels for Italian food products that indicate that the product is produced, processed and packaged in a specific geographical region, using traditional methods and following specific production standards. DOP is a higher level of protection and indicates that all aspects of production must comply with strict regulations, while IGP requires compliance with fewer regulations. Both labels are aimed at preserving the authenticity and quality of the food products.
What is Presidio Slow Food?
Presidio Slow Food is a non-profit organization that works to promote and preserve traditional and sustainable food practices, and to raise awareness about the importance of good, clean, and fair food. The organization was founded in Italy in 1986 as part of the Slow Food movement, which aims to counter the fast food culture and promote a slower, more mindful approach to food and eating. Presidio Slow Food focuses on preserving endangered food products and supporting small-scale food producers who use traditional techniques and promote biodiversity. They do this by creating "presidia," or projects that work to conserve and promote a specific food product or culinary tradition. These projects involve partnerships between producers, consumers, and Slow Food volunteers, and often result in the creation of new markets for the traditional products.
What is natural wine?
Natural wine is a type of wine made with minimal intervention in the winemaking process, using only grapes and wild yeast, and avoiding the use of synthetic chemicals and additives. The grapes used for natural wine are often grown using organic or biodynamic farming practices. The goal of natural winemaking is to produce a wine that expresses the unique qualities of the grapes and the terroir where they were grown, rather than being heavily manipulated in the winery. As a result, natural wines can vary greatly in taste and character, and may have some flaws and inconsistencies, reflecting the lack of standardization in their production.
What does spontaneous fermentation mean?
Spontaneous fermentation is a winemaking process in which the yeast that ferments the grape juice is naturally occurring, rather than being added by the winemaker. In spontaneous fermentation, the grapes are crushed, and the juice is placed in containers, where naturally occurring yeast and bacteria on the grapes and in the air start the fermentation process. The outcome of spontaneous fermentation can be unpredictable, as it depends on the specific yeast and bacteria present in the environment, as well as the temperature, sugar levels, and other factors. This can result in unique and complex flavors and aromas in the wine. Spontaneous fermentation is often used in natural and biodynamic winemaking, and is favored by winemakers who seek to produce wines with a strong sense of place and that express the unique qualities of the grapes and terroir. However, it can also be more challenging to control and can lead to spoilage or off flavors if not managed carefully.

About

Do you have a physical store?
At the moment, we don't. When we open up a new pop-up store, we will share it with you through our website and social media channels.
Can I recommend a producer to Mezzogiorno?
Yes of course! When you come across a fantastic farmer with beautiful products on holiday, we are happy to visit them and try them out! Please contact us at info@mezzogiorno.org or via one of the other contact options.
Why a pallet?
For us, a pallet is the shipping unit. We only order full pallets, so we can keep costs low and you get your products for a fantastic price!
What does Mezzogiorno mean?
Mezzogiorno is Southern Italy’s nickname and can be translated into “midday” or “noon”. For the people in the south of Italy it way more significant than that; it is the moment that families gather to enjoy lunch, the moment when the sun is at its highest and the world is warm and beautiful. It embodies the philosophy of life for the Southern Italian, where quality goes above quantity always, where life is lived in a slow-paced but conscious manner and where heritage, family and real connections are at the center of everything.

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